To all renters of the appartments/dormitories at the boeretang.
(students, employees and even non- affiateds to SCKCEN or VITO)
At BBTK – SCK CEN, we are deeply committed to advocating for fair treatment and transparency in all aspects of our lives, including energy billing. Recently, we have become aware of concerning issues faced by many renters regarding invoices from C-energy. We understand the frustration and confusion caused by these unexpected bills and are determined to address these challenges together.
Understanding the Issues:
- Opaque Tariffs: Renters have expressed confusion over the unclear and seemingly inflated kWh prices on their invoices.
- Missing Benefits: Despite eligibility, renters have not received the heating expense rebates promised by the Belgian Federal government.
- Unjust Charges: Renters are being billed for periods when their housing units were unoccupied, which is both unfair and unjust.
- Delayed Invoices: Some renters have received invoices after a significant delay of up to four years, followed by demands for immediate payment within a short timeframe.
Empowering Renters with Solutions:
At BBTK – SCK CEN and BBTK-VITO, we believe in taking proactive steps to address these challenges head-on:
- Raising Awareness: We aim to inform and educate renters about the billing discrepancies and challenges posed by C-energy's invoices.
- Gathering Data: Through a comprehensive survey, we seek to understand the extent and impact of these billing issues on renters across different housing units.
- Advocating for Change: Armed with anonymized data, we will advocate for necessary actions during upcoming works councils at SCK CEN (May 7th) and VITO (May 16th) to address these concerns effectively.
- Providing Support: To facilitate renters in voicing their grievances, we have developed a template complaint letter that can be used to file complaints with C-Energy.
Your Role in Making a Difference:
1. Participate in the Survey: Your input is invaluable in helping us understand and address these billing challenges. Please take a few moments to complete the survey via this link:
https://bit.ly/cenergysurvey
2. Utilize the Template Letter: Express your concerns directly to C-Energy by using our template letter, available for download here:
https://bit.ly/heatingcomplaint
Together, we can advocate for fair and transparent billing practices that benefit all renters. Your active participation and engagement are crucial in driving positive change in our community.
